Worst experience ever at TFG call cell phone call centre.

I have experienced the worst customer service ever form TFG's call centre Monitorsa. It has been almost a month since I lodged the claim and after making endless calls for feedback as they don't provide feedback unless you call, I have still not gotten a resolution. I have been told by numerous agents, feedback will be provided in 24 hours but that was weeks ago. I have been told they don't have a turnaround time. They will get back to me once they get to my claim as they received alot of claims even if it takes months, it's dependant on their workload. What sheer utter nonsense is this from a reputable retailer as TFG. Customers, Stay away from them and please dont take their cell phone insurance!