T-LM

1 reviews | Active since Mar 2013

09 Sept 2018, 16:16

WORST CUSTOMER SERVICE - FRUSTRATED

Item: TFG
Rating: 1
Author: Tarryn - Leigh Muller

I have received the absolute worst customer service from TFG regarding my online purchase from Hi-Online.. I purchased a mobile phone as requested the sim card to be rica'd on my behalf, it has been 5 days now and nothing has happened, i have requested for management or the person that deals with tge rica department to call me back on Saturday as this person was not in the office but would be in today, the consultant then sent requested for this person to contact me today (sunday @ 9am and im still waiting foe that call! Customer service emails me 3 days later and says i should call the call centre to rica the sim! I am absolutely disgusted by this customer service!

Helpful (0)

Replies (9)

TFG's replyOfficial

10 Sept 2018, 10:51

Good day Tarryn123

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Thanks,

The Customer support team

TFG's reply10 Sept 2018, 10:51

Official

Good day Tarryn123

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Thanks,

The Customer support team

T-LM

Tarryn - Leigh Muller's updateReviewer Update

11 Sept 2018, 12:58

Day 8 and still no phone call!

T-LM

Tarryn - Leigh Muller's update11 Sept 2018, 12:58

Reviewer Update

Day 8 and still no phone call!

TFG's replyOfficial

11 Sept 2018, 13:10

Good day Tarryn123

We are sorry about the delay in getting in touch with you.

We have escalated this matter for urgent attention.

Thanks,

The Customer support team

TFG's reply11 Sept 2018, 13:10

Official

Good day Tarryn123

We are sorry about the delay in getting in touch with you.

We have escalated this matter for urgent attention.

Thanks,

The Customer support team

T-LM

Tarryn - Leigh Muller's updateReviewer Update

12 Sept 2018, 13:39

Day 9 - no response

T-LM

Tarryn - Leigh Muller's update12 Sept 2018, 13:39

Reviewer Update

Day 9 - no response

TFG's replyOfficial

12 Sept 2018, 13:54

Good day Tarryn123

We have escalated this matter again to the Hi Operations department for assistance.

Thanks,

The Customer support team

TFG's reply12 Sept 2018, 13:54

Official

Good day Tarryn123

We have escalated this matter again to the Hi Operations department for assistance.

Thanks,

The Customer support team

T-LM

Tarryn - Leigh Muller's updateReviewer Update

12 Sept 2018, 13:56

I am never purchasing a phone from any of the TFG shops every again and will consider not using tfg at all!

T-LM

Tarryn - Leigh Muller's update12 Sept 2018, 13:56

Reviewer Update

I am never purchasing a phone from any of the TFG shops every again and will consider not using tfg at all!

TFG's replyOfficial

12 Sept 2018, 14:04

Good day Tarryn123

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We hope that they will make contact with you soon.

Thanks,

The Customer support team

TFG's reply12 Sept 2018, 14:04

Official

Good day Tarryn123

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We hope that they will make contact with you soon.

Thanks,

The Customer support team

T-LM

Tarryn - Leigh Muller's updateReviewer Update

13 Sept 2018, 17:17

Day 10

T-LM

Tarryn - Leigh Muller's update13 Sept 2018, 17:17

Reviewer Update

Day 10

TFG's replyOfficial

14 Sept 2018, 09:12

Good day Tarryn123

We do apologise for the delay in response. We are escalating this mater again.

Thanks,

The Customer support team

TFG's reply14 Sept 2018, 09:12

Official

Good day Tarryn123

We do apologise for the delay in response. We are escalating this mater again.

Thanks,

The Customer support team