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Philile M
1 reviews | Active since Jun 2021
22 Jun 2021, 14:18
Worst customer service ever...
I logged an enquiry over email for the amounts charged on my grandmother's account, we've been wanting to close this account since April but have been unable to because nobody can explain what the amounts are for, the customer service agents are rude and don't know much and nobody ever replies on email, it's been over 6 weeks waiting for an explanation of these amounts. I logged a complaint for this lst week and that too is just as bad, in the meantime my grandmother is getting collection sms's which are being charged while we wait for this matter to be resolved, is there actually someone that knows anything there????
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Replies (3)
TFG's replyOfficial
22 Jun 2021, 16:46Dear Philile Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply22 Jun 2021, 16:46
Official
Dear Philile Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Philile M's updateReviewer Update
23 Jun 2021, 11:23Thank you for the prompt response, it's just very disappointing that the only time I'll get a response is if I post a complaint here but I'm happy with the feedback I received this morning and hope the matter will be resolved on Friday as promised.
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Philile M's update23 Jun 2021, 11:23
Reviewer Update
Thank you for the prompt response, it's just very disappointing that the only time I'll get a response is if I post a complaint here but I'm happy with the feedback I received this morning and hope the matter will be resolved on Friday as promised.
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Philile M's updateReviewer Update
28 Jun 2021, 11:50I waited for the call on Friday to finalise this matter and get the final amount due without all the extra charges and nobody called, can somebody finalise this please so I can close this account.
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Philile M's update28 Jun 2021, 11:50
Reviewer Update
I waited for the call on Friday to finalise this matter and get the final amount due without all the extra charges and nobody called, can somebody finalise this please so I can close this account.