NP
Nadine P
1 reviews | Active since Mar 2019
05 Nov 2022, 12:44
Worst Customer Service Ever
BE WARNED AND BE VERY CAREFUL!!!! Worst customer service ever!!! Guess they don't need business. I app**** for an account online, submitted all my documents with the whatsapp app, email etc. Answered calls, resubmitted information again, went into the store and was told they could not assist as it was a Sunday, AND now after ALL of this, 15 days later with NO feedback from them, I discover a ********** entry on my Credit report. Only after I app**** for an account with them. NO one else, I don't have accounts. So be very careful when you submit your forms to any shop with TFG, don't even waist your time.
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
05 Nov 2022, 13:27Dear Nadine
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply05 Nov 2022, 13:27
Official
Dear Nadine
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
NP
Nadine P's updateReviewer Update
06 Nov 2022, 11:55I have received the same response 4 times now, today again, still with No feedback, I dont know what this means???
I have correspondence back and forth with 4 diff people?
Dear TFG Customer,
Thank you for contacting TFG Customer Services.
Your request with reference number CS-*** logged on 23-Oct-2022 has been resolved, relating to:
Forensics feedback / request
Kind regards,
TFG Customer Services
I have correspondence back and forth with 4 diff people?
Dear TFG Customer,
Thank you for contacting TFG Customer Services.
Your request with reference number CS-*** logged on 23-Oct-2022 has been resolved, relating to:
Forensics feedback / request
Kind regards,
TFG Customer Services
NP
Nadine P's update06 Nov 2022, 11:55
Reviewer Update
I have received the same response 4 times now, today again, still with No feedback, I dont know what this means???
I have correspondence back and forth with 4 diff people?
Dear TFG Customer,
Thank you for contacting TFG Customer Services.
Your request with reference number CS-*** logged on 23-Oct-2022 has been resolved, relating to:
Forensics feedback / request
Kind regards,
TFG Customer Services
I have correspondence back and forth with 4 diff people?
Dear TFG Customer,
Thank you for contacting TFG Customer Services.
Your request with reference number CS-*** logged on 23-Oct-2022 has been resolved, relating to:
Forensics feedback / request
Kind regards,
TFG Customer Services