KH
Karen H
1 reviews | Active since Nov 2009
26 Feb 2022, 14:06
Worst customer service ever
Possibly the worst customer service I have experienced in my life I app**** for a account in the 21/02/22 and after 20 calls and speaking to 20 different people being put through to different departments and each department telling they wil escalate and still nobody is able to assist me. 1 week later.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
28 Feb 2022, 07:07Good day Karen
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply28 Feb 2022, 07:07
Official
Good day Karen
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team