XS
Xander S
1 reviews | Active since Sept 2021
22 Sept 2021, 08:08
WORST CUSTOMER SERVICE
The worst company when it comes to support and customer service. I have been busy for 2 weeks now and they cant sort out the problem. The issue was card block and I asked WHY and HOW and all the support team is doing now is deleting my account every day and asking me to create a new one, how can they be so bad at support.
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TFG's replyOfficial
22 Sept 2021, 10:40Good day Xander
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply22 Sept 2021, 10:40
Official
Good day Xander
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team