LS
Laetitia S
1 reviews | Active since Nov 2021
26 Nov 2021, 10:15
Worst customer service!
Worst customer service ever!!! Incredibly unhelpful, do kot go the extra mile and rude. They don't care if you have been assisted. They blocked my account for 3 months, sent me on a run around because they tell different stories! Please do better! Train your staff. Mark your customer service agents down if they are rude or do not actually help the client.
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TFG's replyOfficial
26 Nov 2021, 10:41 Good day Laetitia We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply26 Nov 2021, 10:41
Official
Good day Laetitia We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team