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tT
thandiblose T

1 reviews | Active since Nov 2016

30 Mar 2018, 12:23

worst customer experience on the face of the earth from TFG

I placed an order online and payment was processed on the 19th March 2018. When attempting to track it two days later I learned it had been cancelled by TFG and I later received a voicemail message alerting me to the cancellation and that I would be refunded. I have since called twice into the call center and both occasions nothing has been resolved regarding my R849 refund for an order that was cancelled without prior notification or explanation. Yesterday I spoke to a Supervisor who promised a call back and a voucher as compensation, needless to say both promises did not materialize. I’m so incredibly angry at this blatant attempt at *****ing my money! Sort it out and quickly please. Order number P ********** 67.

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Replies (7)
TFG
TFG's reply31 Mar 2018, 10:50
Official

Good day thandiwe-brenda-zuma

We are sorry to hear about this and can imagine your frustration. The Online Department has informed us that documentation is required in order to process the reversal into your bank account. They will be in touch with you to directly regarding this.

Kind Regards

The Customer Support Team

tT
thandiblose T's update02 Apr 2018, 16:37
Reviewer Update
And still I wait...this is pathetic really! 12 days later, my money is still not returned and yet it took you all of 10 seconds to process the transaction on my bank account. TFG’s regard for customer centric service is extremely poor! It baffles me how I’m expected to pay for a bank statement to prove a transaction took place when the online profile clearly stipulates payment details processed and that is what I’m translating from this half baked generic response posted above!
TFG
TFG's reply02 Apr 2018, 16:56
Official

Good day thandiwe-brenda-zuma,

Our Online Department has confirmed that they are liaising with you directly regarding the refund.

Regards

The Customer Support Team

tT
thandiblose T's update05 Apr 2018, 21:09
Reviewer Update
It is the 5th of a new month and I have yet to be contacted or my refund issued. What is actually going on with you and your pathetic customer service. I’m going to take this matter further, I’m sick and tired! Sort it out!!!!
TFG
TFG's reply06 Apr 2018, 12:14
Official

Good day thandiwe-brenda-zuma

Please accept our apologies for the delay in response.

Kindly be advised that we are currently investigating and someone will be in contact with you in the course of today.

Regards

The Customer Support Team

tT
thandiblose T's update21 Apr 2018, 21:11
Reviewer Update
Can you perhaps just fulfill your basic responsibilities as a customer service team! I have had to pay my bank to get a bank statement because you demanded one and then I call to follow up on the refund processing and am promised a call back. It seems like efficiency and honesty are not two values associated with your company. You have my bank statement detailing my banking details and your transaction from over a month ago. Don’t write a pathetic generic response, just process my refund for goodness sake!
TFG
TFG's reply22 Apr 2018, 13:06
Official

Good day

We’ve passed your feedback on to our customer service department who will investigate this. They’ll be in touch with you directly with an update.

Thanks,

The TFG team