Worst customer experience

TFG has frustrated me so much this month, a few weeks ago I tried paying using my account at the Foschini store in Canal walk only to find that my account has been blocked because it's shows that I'm "contract employed" which was confusing because I've always been permanent, I was never on a contract and they blocked my account without communication 💔. Fine I provided them with all the request documents, ID letter of employment and even added my latest payslip, the block was removed and I confirmation that the matter has been resolved as per reference CS-*** on 1/6/2023 the staff at Foschini canal walk was so patient and amazing. Today I went to The Fix in Golden Acre and same thing happened when I tried to pay I was told that my account has been blocked, I asked their very unfriendly, impatient and undermining staff to contact customer service, they had to look for the store phone for a while first and then with attitude called customer service, I was told that again my account has been blocked because the employment letter provided did not specify if I'm employed permanently or contract, I then asked the consultant why is it that TFG send me emails/Text about promotions and statements but fails to communicate when they are changes made to my account? The agent said " we only send communication if it's a forensic block, If it's not we don't send communication"; when I asked why was the block removed in the first place if my letter didn't specify, I was told that the person who removed it and sent confirmation (Simone B) was not supposed to. I am so frustrated and disappointed at TFG, having had this account since 2021 with no problems I don't understand why the sudden change, I don't even know how "contract" got attached to my account when I've been permanent with the same company since May 2020.