1 reviews | Active since Feb 2017

20 Nov 2019, 12:20

Worst company

I do not know where to start I thought I'd be coming back writing a review of the service I received it was good but instead it still continue from head Office to stores maybe that's why the stores they don't take customers seriously cause it comes from the head. Like they are treating me as if I am not a paying customer am done a favor or something really. The exact in Pan Africa Alexandra are so super lazy and lack of product knowledge it's not even funny and know I as a customer is going to suffer for that. All thanks to Greenstone exact stuff for the assistance and at least trying to fix what their fellow colleagues fail to do. As for the headoffice am really really angry and disappointed how could you say you assisting instead and fuel to the fire. TFG am really okay done with you guys I don't what do you want a person to do sue go the ombudsman? But then incompetency is a lot on a serious note or maybe that is how you operate want to indebt a person

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Replies (6)
TFG
TFG's reply20 Nov 2019, 13:25
Official
Dear Lebogang Khoza 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.  
Kind Regards TFG Customer Support Team
's update20 Nov 2019, 13:27
Reviewer Update
I hope so cause the last time I was told that now it is more than the last enquiry it's two am really getting tired of this. And it's really not nice in order to be assisted do I really need to go through such channels? No its not on
's update22 Nov 2019, 07:19
Reviewer Update
Good day

I am still waiting for your companies response and way forward of what is going to happen. It is incompetence of TFG what you are doing see what I was talkin about matters aren't taken seriously poor customer service
TFG
TFG's reply22 Nov 2019, 10:08
Official
Good day Lebogang Khoza

We can understand your frustration and wish to advise that we have sent another urgent feedback request and will revert back to you as soon as possible.

Please accept our sincere apologies for the delay and all the frustration and inconvenience caused as a result thereof. 

Kind regards
The Customer Support Team
's update22 Nov 2019, 10:41
Reviewer Update
And how long is the response that I have to wait for , the turn around time? I do get you attend to a lot of queries but you do not get back to a customer showing that you are dealing with the matter I mean silence for some of us means no work done
TFG
TFG's reply22 Nov 2019, 13:21
Official
Hi Lebogang Khoza

We assure that we will provide feedback regarding this matter as soon as we receive feedback.

We will keep you update  to date with regards to your complaints progress.

Kind regards
The  Customer Support Team