BM
Bridgetti M
1 reviews | Active since Jul 2019
26 Mar 2022, 12:20
Worst call centre team ever
By far the worst call centre team I have ever dealt with. 3 days now, since Thursday, calling just to get a block on my card lifted and you spent hours on hold and still nothing is actioned. From forensic to online consultants, both have been sending me on a run around, just blaming each other and still no action.
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Replies (3)
TFG's replyOfficial
26 Mar 2022, 12:55Good day Bridgetti Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply26 Mar 2022, 12:55
Official
Good day Bridgetti Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Bridgetti M's updateReviewer Update
27 Mar 2022, 11:06Still being taken to pillar to post. I still need to make calls to try and get this sorted. Since Thursday, today is Sunday and everyone has been telling me they are sorting it out and it will be sorted. Online Department blames customer service or vice versa. I'm honestly tired.
BM
Bridgetti M's update27 Mar 2022, 11:06
Reviewer Update
Still being taken to pillar to post. I still need to make calls to try and get this sorted. Since Thursday, today is Sunday and everyone has been telling me they are sorting it out and it will be sorted. Online Department blames customer service or vice versa. I'm honestly tired.
TFG's replyOfficial
27 Mar 2022, 12:34Hi Bridgetti Mashabane Please be advised that we have re-escalated the matter and will advise as soon as possible. 🙏
TFG's reply27 Mar 2022, 12:34
Official
Hi Bridgetti Mashabane Please be advised that we have re-escalated the matter and will advise as soon as possible. 🙏