Worse Service and im ready to close all my account if its not sorted by today

lost my phone in July which it itoo more than a month for my claim to be approved.

I went on the 24/09/2022 to Sterns Cradlestone Mall and I was assisted by a lady named Thandi, I was could not my claim as I was told that the insurance administration are not working and I must come back monday

Today 26/09/2022 I took time off from work as I needed to get my device, when i got there I was told they can't give me the phone I was even if I try and top up more money.

I spoke to 3 of people from monitor were I spoke to a rude lady by the name Jabu who claims to be the manager in that Department she was so rude to an extend that I had to give Tumi ( Manager at Sterns) she the same lady whose been trying by all means to assist me with my claim.

Tumi tried to explain the story but Jabu was even more rude to her, I spend more the 3 hours in the store and I was not assisted I was told to take a cheaper as I cannot top up.

When I did my claim I asked the ladies at the store if I can be able to top up and get the phone that I was and I was told that I can be able to top up any money and take the phone I want.

I was told today that I cannot top up to take the phone I want

I'm really disappointed in yout service and I'm will to even close my account, the same insurance is still debiting my account 3ach and every month but they are not willomg to assist.

Can someone call me good news and I'm not will to take a phone worth R4500 I'm willing to top up money.

A lady Named zanele call me to pay my excess fee which I did and I was told they can't process anything after I've paid the 500

You guys need to check my record with you I've been of the customers to you and I'm really sorry fed up with this and I would my petrol money to be paid and I will be send my work schedule as I will be claiming my salary for today from TFG

I went to forshini at Northgate where they tried to assist me and i was told i need to get documents i submited at Cradlestone sterns for the voucher to be converted,Today 01/10/2022 That i need to go back to Cradlestone to finalise my claim but was told by monitor to go to another shop and they can assist with the claim

someone from TFG need to call me before the end of today and the Phone must be delivered to me as im not willing to go any shop