KM
Kealeboga M
1 reviews | Active since Jul 2022
04 Jul 2022, 14:22
Worse online shopping ever
TFG on the website states that "Return via courier: Please contact us on ***or *** and we will arrange a free collection within 3 to 5 working days." The above is a lie as I have emailed and called more numerous times for online item that I bought to be collected to this day 20 days later no feedback has been received. And when I call I am being told that they are escalating it with their courier.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
04 Jul 2022, 15:30Good day Kealeboga
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply04 Jul 2022, 15:30
Official
Good day Kealeboga
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
KM
Kealeboga M's updateReviewer Update
06 Jul 2022, 17:10As discussed telephonically it's extra ordinary that in less than 2 days with HelloPeter I was able to get the service that you promised to give but haven't delivered on in nearly a month. I'll be looking forward to the voucher.
KM
Kealeboga M's update06 Jul 2022, 17:10
Reviewer Update
As discussed telephonically it's extra ordinary that in less than 2 days with HelloPeter I was able to get the service that you promised to give but haven't delivered on in nearly a month. I'll be looking forward to the voucher.
KM
Kealeboga M's updateReviewer Update
12 Jul 2022, 10:50Good day
I can confirm that I received my refund, although I was promised a voucher that was never received. I am just happy I was able to get the outcome I wanted.
I can confirm that I received my refund, although I was promised a voucher that was never received. I am just happy I was able to get the outcome I wanted.
KM
Kealeboga M's update12 Jul 2022, 10:50
Reviewer Update
Good day
I can confirm that I received my refund, although I was promised a voucher that was never received. I am just happy I was able to get the outcome I wanted.
I can confirm that I received my refund, although I was promised a voucher that was never received. I am just happy I was able to get the outcome I wanted.