Worse Online Service

I placed an order online with TFG on the 27th of November, delivery was scheduled for 3-4 business days. I received 2 out of the 3 items I ordered and when I followed up they informed me the last item will be delivered on the same day or the next day. On the 9th of December I received an email to apologize for the delay and it was due to Black Friday and i will receive my order on Saturday 12th December. Monday I contacted the online department again and they informed me the courier has not collected the parcel yet and they will send an email to follow up. The 15th I contacted them again and they informed me that my order will be delivered by Thursday (17th) the latest . I had to follow up with them all the time and until today I have not received my order yet and no communication from them whatsoever.