VT
Vuyisile T
1 reviews | Active since Mar 2018
10 Apr 2019, 09:55
Worse online purchase experience via Markham online shopping
Worst experience ever with a supplier on an online purchase via their Markham platform. I purchased a suit online as I couldn't find the right size in store for my graduation. A period of 3 weeks past without any sort of feedback. I called and even went to the store to enquire about the order and no one could give me a straight answer for 3 weeks. Since there was some sort of incompetence from their side I want my full refund as the 3-4 day deliver note they promised they couldn't stick to it. I would never recommend anyone to do an online purchase with the group. Sorry is just not good enough.
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Replies (3)
TFG's replyOfficial
10 Apr 2019, 15:10Good day Vuyisile
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team to investigate. They will be in touch with you to assist.
Your reference number is RM171906.
Kind Regards
The Customer Support Team
TFG's reply10 Apr 2019, 15:10
Official
Good day Vuyisile
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team to investigate. They will be in touch with you to assist.
Your reference number is RM171906.
Kind Regards
The Customer Support Team
VT
Vuyisile T's updateReviewer Update
15 Apr 2019, 14:19Your business has absolute no regard for client care. I still haven't received any positive feedback from your end. All am humbly asking is to be refunded my money since you failed to deliver. A week later after you responded and I still haven't received anything from you.
VT
Vuyisile T's update15 Apr 2019, 14:19
Reviewer Update
Your business has absolute no regard for client care. I still haven't received any positive feedback from your end. All am humbly asking is to be refunded my money since you failed to deliver. A week later after you responded and I still haven't received anything from you.
TFG's replyOfficial
15 Apr 2019, 15:24Good day Vuyisile
Our online department has confirmed that the refund has been escalated for urgent assistance and will be in contact with you as soon as it has been processed.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Our online department has confirmed that the refund has been escalated for urgent assistance and will be in contact with you as soon as it has been processed.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
TFG's reply15 Apr 2019, 15:24
Official
Good day Vuyisile
Our online department has confirmed that the refund has been escalated for urgent assistance and will be in contact with you as soon as it has been processed.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Our online department has confirmed that the refund has been escalated for urgent assistance and will be in contact with you as soon as it has been processed.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team