LS
Larry S
1 reviews | Active since Feb 2019
06 Feb 2019, 17:18
Why do we have to pay so much for a reminder of account payment at TFG
Hi.. I just need to understand the concept that when TFG call center calls you they charge each and every client 22.83 cent. I have got 4 miss calls already which they charge for each time they call you. I am not surprised why most people don't finish paying their account because of this additional charges which we don't know about. Someone please assist with this urgently please.
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TFG's replyOfficial
22 Feb 2019, 16:28Good day Larry S,
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
Thank you for entrusting us with your enquiry. We would like to advise on the following when the account is in default.
If a payment is not received by the due date, we have the right to charge a collection SMS. This is not a “courtesy SMS / SMS service” which clients subscribe to. It’s a charge billed in terms of the Debt Collectors Act because payment is late.
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
Thank you for entrusting us with your enquiry. We would like to advise on the following when the account is in default.
If a payment is not received by the due date, we have the right to charge a collection SMS. This is not a “courtesy SMS / SMS service” which clients subscribe to. It’s a charge billed in terms of the Debt Collectors Act because payment is late.
· Our systems, like most credit providers are automated and regulated processes are app**** when accounts become overdue.
· TFG is compliant with relevant legislation and though this may seem harsh in certain instances, we do reserve the right to manual intervene in certain exceptions and reverse charges that were processes automatically.
· We have reviewed your query and determined that the charges that were added to your account was done correctly and in line with legislation.
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team
TFG's reply22 Feb 2019, 16:28
Official
Good day Larry S,
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
Thank you for entrusting us with your enquiry. We would like to advise on the following when the account is in default.
If a payment is not received by the due date, we have the right to charge a collection SMS. This is not a “courtesy SMS / SMS service” which clients subscribe to. It’s a charge billed in terms of the Debt Collectors Act because payment is late.
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
Thank you for entrusting us with your enquiry. We would like to advise on the following when the account is in default.
If a payment is not received by the due date, we have the right to charge a collection SMS. This is not a “courtesy SMS / SMS service” which clients subscribe to. It’s a charge billed in terms of the Debt Collectors Act because payment is late.
· Our systems, like most credit providers are automated and regulated processes are app**** when accounts become overdue.
· TFG is compliant with relevant legislation and though this may seem harsh in certain instances, we do reserve the right to manual intervene in certain exceptions and reverse charges that were processes automatically.
· We have reviewed your query and determined that the charges that were added to your account was done correctly and in line with legislation.
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team