Why are you not responding to the email complaint The Forgotten Great (TFG)?

<p>The below email is yet to see The Forgotten Great respond to it:</p> <p>"My girlfriend has a Sterns account that she has rather terribly had serious trouble with over the period of the last few months, mainly pertaining to the fact that she had not been receiving her statement via email as has been previously requested by her.</p> <p>Last month was the first time since March that she was emailed her statement, notwithstanding that she had to contact customer care for this to be made possible.</p> <p>We were subsequently advised by a Sales Assistant at the Hillbrow Markham branch that customer statements are sent out every month on the 12th, yet my girlfriend is yet to receive hers. I have taken the liberty to copy her on this mail that you are well aware of her. Her card no. is‎ 627 ********** 1 33395.</p> <p>AS SUCH, COULD YOU PLEASE SEND HER HER STATEMENT SUCH THAT SHE CAN KEEP ABREAST OF HER MONTHLY INSTALMENT AND ACCOUNT BALANCES ASAP? SHE IS IN A PRECARIOUS POSITION UNTIL SHE RECEIVES IT EVERY MONTH AS IS EXPECTED."</p> <p>Kindly assist us continue to support your business by ensuring that customer satiasfaction is a fundamental area of concern in your business model.</p>