LM
Lebogang M
1 reviews | Active since Jul 2011
17 Aug 2020, 13:29
WHO DID NOT DO THEIR JOB?
Dear TFG, I want to express my disappointment with the service received from your online department and customer service. Being a frequent online customer I am very disappointed that I have received part of my order placed in July and the other part is not received. Cleary someone has dropped the ball and I have to be the one to contact your customer service centre 4 Times to tell them what has happened. The Customer service agent Riana says they can process a refund, is that how you treat your loyal customers? I don't want a refund I want my goods purchased at that time to be delivered. Who did not do their job?
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TFG's replyOfficial
27 Aug 2020, 12:32Dear Lebogang
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
TFG's reply27 Aug 2020, 12:32
Official
Dear Lebogang
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team