Whitey area manager and staff Fabiani Alberton rude

I purchased a tracksuit set on 28 December 2023 at the Fabiani store in Gateway,I only used the set for the first time on the 16 June 2024 and noticed the pin from the anti theft device was still inserted in the top and damaged the pocket,the pants also had a small portion that was not stitched.I visited the Fabiani store on the 17 June 2024 and informed the person in charge Boku of what happened and also informed her that this set was purchased on my TFG account card,she stated to me she is not trained on how to search on the system for purchases made on an account and requested me to come back to the store on another day when the manager is present,I declined and informed her this is an inconvenience and asked her how could the management place her there knowing she cannot use the system,she then stated she will call the manager,she went to the back of the store,she returned in 10 mins and handed me my items and cell number for the area manager, Whitey and stated thar she was instructed not to assist me.I told i had left my cell at home can she call Whitey from the store phone she stated that she could not,luckily my wife entered the store and i used her cellphone,i called Whitey and explained the situation to her,she never apologised and just stated that she was not aware that i purchased the items. I wanted to return on my TFG account she stated she will ask Boku to assist.Boku clicked her tongue and was rude to me,nothing new from this store,after an hour I exchanged the defective goods,the manager and Boku were on what's app video calls Boku showing the computer screen and the manager telling her what to do,she still couldn't do it correctly,the Gateway branch was called and they assisted in 5 mins,i wasted more than an hour at the store,pathetic service and I will definitely be supporting Fabiani again.Why cant the management place staff that is trained rather than frustrating customers and have area managers that deal professionally with clients not like Whitey who think she owns the place.