Wheres my Online Purchase?!?!

On the 2nd of January 2021 I payed for 3 items purchased from Totalsports online.I received a message from Pargo the elivery company that its on the way to my collection destination.I contact Pargo 3 days later to ask where my item is and they redirect me to TFG.I call the call centre of which I get cut off twice.I then email them and get a response from RehanaP@tfg (24 Jan) that she escalated to the couriers and she will revert back as soon as feedback is given.On the 30th of Jan I email online@tfg again to ask for feedback....the response on the 1st of Feb is "we still waiting on feedback".This is absolutely bad bad service.All I want is the products i payed for.As the consumer I am not impressed with this Service received!