Where is my delivery???

Is there maybe a reason why your delivery guys ignore us when we ask if they are gna deliver to us I received an sms at past 6 this morning and this driver is ignoring me I want my order today because you sent out a sms and I had made arrangements to be at home please speak to this driver she is not professional with business number BDL*** she has like 3 of my parcels and has the nerve to not respond to my whatsap