XN
Xolani N
1 reviews | Active since Mar 2019
15 May 2023, 12:44
What the heck?
Foschini needs to please explain to me why I'm getting threats of a blacklisting because my account is overdue? I paid my account way before the due date and paid over the set instalment amount. I would also like to understand why my balance is suddenly over R3000 than what it is supposed to be? The last time I check (and have not used any of their credit since) my balance was just over R7k and now it's says it's over R10k. Phoning customer service is useless because they keep hanging up. I need explanations.
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TFG's replyOfficial
15 May 2023, 16:46Hello Xolani,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply15 May 2023, 16:46
Official
Hello Xolani,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team