LM
Lauren M
1 reviews | Active since Nov 2018
27 Nov 2018, 09:32
Website oversold - Untrue information
On Black Friday I placed an order for a Garmin Forerunner 630 online through TFG from Total Sports. I had not received any feedback till I checked my account and saw that TFG cancelled my order. According to the onlineshop agents they just said to me it was out of stock due to it only being based on when it is processed on their side. This is ridiculous as according to them 'You cannot get it at the same price again, sorry' - I need this watch or something similar as this was a mistake on TFG side. How will this be resolved?
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TFG's replyOfficial
29 Nov 2018, 14:34 Good day Lauren Merwe,
Your reference number is: RM152213 We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team
Your reference number is: RM152213 We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team
TFG's reply29 Nov 2018, 14:34
Official
Good day Lauren Merwe,
Your reference number is: RM152213 We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team
Your reference number is: RM152213 We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team