JvdM
Juan-Jaques van der Merwe
1 reviews | Active since Sept 2012
10 Feb 2021, 09:03
We can't help you
I purchased a new phone online on the 14th of December 2020 and received the phone. The phone I bought included a set of wireless earphones. After about a month, the one earphone stopped working. I wrote an email to the online shop email address and queried whether the earphones are still under warranty. They said that I should take the earphones to the nearest Fochini (Nelspruit), which I did only to be told that they can't do anything because the earphones came with the phone and I did not pay for it.
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Replies (2)
TFG's replyOfficial
10 Feb 2021, 10:21Dear Juan-Jaques Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply10 Feb 2021, 10:21
Official
Dear Juan-Jaques Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
JvdM
Juan-Jaques van der Merwe's updateReviewer Update
24 Feb 2021, 13:58I have received the reference number as said, but to date, no response of any kind received
JvdM
Juan-Jaques van der Merwe's update24 Feb 2021, 13:58
Reviewer Update
I have received the reference number as said, but to date, no response of any kind received