We cannot get it right !

<p>I went to Forshini in Kenilworth Centre on the 01-01-2017 to buy a phone. I was advised that it was a dual sim phone, then after going to Samsung in Century City and other stores that is part of the group they advised me that it was not. I then had to return the phone and get my Insurance cancelled, I was advised that the Insurance was cancelled. I got charged for Insurance and went twice back to the store and was assured by the Cellphone consultant, one of the managers and the intial person that helped me that it was cancelled and I will get a credit. However I have been charged again for Insurance and and I am left no better, this after 4 or 5 visits to the store. I now want compensation for my inconvienance and want this matter sorted out please. You cannot charge someone for something they do not have, that is *******.</p>