Warranty???????? *******

This is the email dated 10/01/19 which you have failed to respond to. I will engage the ombudsman next. Good day, I purchased 4 Tempo watches on the 16/10/2016 at American Swiss, Mall Of Africa. Fortunately for me they were on a 50% sale. My daughter's watch got defected sometime last year and my leather strap got torn. I took both watches to American Swiss in Festival mall in November 2018. I was advised that I will have to pay for my strap if the price is more than R100 to fix, I agreed to that and was asked which strap I would like like. I chose the same blue one as I really like it and it goes well with the rose gold, as for my daughter's watch I was told that the warranty will cover it. End of December 2018 I got a call from the store that I must come in and choose another watch as they could not repair that one. I went to the shop and the Store manager said I could choose any watch to the value of R699(we later realised the actual value of the watch was R599) as they did not have the exact same watch, I told her that i will come with my daughter to come and choose and she agreed. I went to the store with my daughter on the 09/01/18 to the store and we found Enhle who by the way her customer service is very questionable, my 2 daughters could pick it up. I asked her if she would refund me a R100 if I take a watch for R599 and she said no, I must take a watch of the same amount. She had to call the store manager who was on her day off to assist her telephonically to resolve the issue. Another lady said that I needed to pay the difference because I paid R299 for that watch. I refused to pay it because my watch is worth R599. I asked her that I the value of the watch had dropped to R50 and I take that, would she refund me the difference and she said no. I asked her that had they had the same watch in store, would I be required to pay extra and she said no and then I asked her how much is the current value of the same watch and she said R405, why would I not be required to pay extra on this particular one? This is replaced by the warranty. Please assist. Now back to my blue watch, they replaced the strap with Black straps without contacting me, on top of it they have broken my watch. The store manager promised to send it back to Cape Town as an urgent matter but when I was in store on the 09/01/019 it was still in store.