1 reviews | Active since Nov 2016
Warning do not commit yourself to TFG connect.. you regret it
I have been a TFG account holder for three Month and it has been the worse account i ever had. I have had Edgar's and Truworth account, but this one i regret taking. The TFG Connect called me with a deal of a Ricad MTN 20G Night/Day Data. i took the deal, and received the TFG MTN Sim card, and it was not working. i called, i was told it is not Ricad, i was advised I must go to MTN Store (Don’t forget the deal was an already Ricad MTN sim) i went to MTN i got it Ricad , still Sim card does not work. Meanwhile I am paying second installment on a unworking MTN TFG SIM. i called in whilst i am at work i am told to produce the sim card number. I am told my details alone are not sufficient for me to get this fixed. Even with my personal MTN contract did i ever deal with this. I got Angry, as am constantly wasting my air-time calling in to fix a SIM that they gave me that is faulty. I went to TFG store to close and cancel my contract with them. I request to cancel the sim as I am paying for a unworking SIM Card, i am then told i cant cancel. i need to wait 30 days’ notice and will be billed again for the last time for something that is not working. At this point I am beyond ****ed.. I request the give me the amount I must pay in 30 days, so I can pay and leave TFG.. I am told i must wait for it to be billed first on my statement before I can closed my TFG account. EVEN MTN they will give you an Early cancellation fee to enable you to pay and Leave. I am sitting here right now as an account holder that has over paid the account and waiting for 30 days before I can leave this ridiculous TFG ACCOUNT.. i am still refused to leave. I am told i must wait for it to be billed first on my statement and then go again to the store and close my account. MTN must leave their relationship with TFG OR IT WILL LOSE MORE CUSTUMER with this BULL****.. Warning to everyone, do not commit yourself to TFG.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
