1 reviews | Active since Jan 2017

14 Jan 2021, 14:26

Wake up Tfg

If you put another R20 for an sms or phone call or email on my mothers account I will hand you over to my attorney.She made two R2300 payments in October.1 for Ocober and one for November.She then made another R2300 payment in November for December and made a R3000 payment in January and you tell her her account is in arrears because she didnt make a payment in December.Is there an idiot among your account people that can understand that she made 2 payments in November for both November and December.If you dont rectify her account by Friday I will take this case to court as well as to the media.Her account number is ***.You better remove all that R20's from her account as well.I will also be mailing ombudsmen to look into Tfg account practice.

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Replies (1)
TFG
TFG's reply15 Jan 2021, 08:35
Official
Dear FC Hagen Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team  

Best regards,