Waiting since July for new account card!

Item: TFG
Rating: 1

Foshini is literally making it impossible for me to get a new account card since mine was ****** in July. I have tried 3 separate times to get a new one. Each time I am told that my query has been logged. I’ve been to the store in the mall and phoned online. I be emailed documents as well even though the ladies at the stores have seen my original documents.

I am SICK of this! You insist that I pay my account but you refuse to issue me a new card.

I keep getting told I will receive a call but I never do. Now today I find out that my request for a new card was NEVER logged.

Every time we phone the online service, we are told something different. I’ve now been told to go home and wait for my card but when I previously phoned, I was told I must get the card immediately in the store.

Been waiting since JULY for them to give me a card.

Absolutely DISGUSTING service!

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Replies (1)

TFG's replyOfficial

15 Nov 2021, 17:18

Good day Kiara-Leigh Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply15 Nov 2021, 17:18

Official