VICTORIA WILLIAMS BAD CUSTOMER SERVICE AT TFG CLAIMS DEPARTMENT!!!

I am highly disappointed with the service of Victoria Williams who is the insurance claims assistant, on the 16th November I logged a claim , your delivery crew broke my vase and flower pot at my home when they delivered my headboard. After numerous emails , I still do not have feedback as to when the item will be replaced , we are on the 30th of November and still no feedback to date . Email address: ***.

I will be returning the items I purchased @Home because you are not a reliable company and even after due diligence and patience of my property being damaged on your delivery in my house no replacement has been made to date . I was promised a replacement and instead i am following up with her, it seems my emails are being ignored. This is BAD CUSTOMER SERVICE!!!