JM
Ju-Mari Meyer
1 reviews | Active since Apr 2019
10 May 2022, 12:31
Very very poor service delivery
On the 27th of April we placed an online order. They sent us a mail to say it will take 3-5 working days. For this specific order they used Dawn Wing couriers and apparently according to Dawn wing they can’t find my house. It is just very very strange that courier guy and all other courier companies can find us except them. Everyday we get promise that today it will come but yet nothing has arrived.
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Replies (2)
TFG's replyOfficial
10 May 2022, 12:57Dear Ju-Mari Meyer
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply10 May 2022, 12:57
Official
Dear Ju-Mari Meyer
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
JM
Ju-Mari Meyer's updateReviewer Update
11 May 2022, 15:35Unfortunately this issue has not been resolved. I still have not received my package. This is unacceptable. I will have to post it to various platforms now to let consumers know how you do business. I am so unhappy.
JM
Ju-Mari Meyer's update11 May 2022, 15:35
Reviewer Update
Unfortunately this issue has not been resolved. I still have not received my package. This is unacceptable. I will have to post it to various platforms now to let consumers know how you do business. I am so unhappy.