AH
Ashley H
1 reviews | Active since Oct 2019
07 Jun 2021, 13:53
Very unhappy customer
I made an online payment on the 23rd of April to the incorrect account. I use to pay my Markham account and my aunts account due to the pandemic. My aunts account is close with Foschini and I made my April payment into her account since the details is still on my phone. I immediately made contact with my bank and they couldnt assist me and advise me to make contact with Foschini. I spoke to a consultant and she advised me to send my proof of payment to *** which I did but still havent received any feedback from them.I've been following up daily but no response. I left my cell number and even my personal and work email address but still no feedback.
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
08 Jun 2021, 11:36Good day Ashley
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply08 Jun 2021, 11:36
Official
Good day Ashley
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
AH
Ashley H's updateReviewer Update
14 Jun 2021, 09:32Good morning TFG group
Today is the 14th and I havent heard anything else from you guys. The last comms I received was on the 8th. Is there any feedback for me? I send a fillow up email with your ref number to customer care but still no response. I will appreciate it if you can come back to me ASAP!
Today is the 14th and I havent heard anything else from you guys. The last comms I received was on the 8th. Is there any feedback for me? I send a fillow up email with your ref number to customer care but still no response. I will appreciate it if you can come back to me ASAP!
AH
Ashley H's update14 Jun 2021, 09:32
Reviewer Update
Good morning TFG group
Today is the 14th and I havent heard anything else from you guys. The last comms I received was on the 8th. Is there any feedback for me? I send a fillow up email with your ref number to customer care but still no response. I will appreciate it if you can come back to me ASAP!
Today is the 14th and I havent heard anything else from you guys. The last comms I received was on the 8th. Is there any feedback for me? I send a fillow up email with your ref number to customer care but still no response. I will appreciate it if you can come back to me ASAP!