KM
Keneilwe M
1 reviews | Active since Oct 2021
02 Nov 2021, 08:47
very unhappy and disappointed
Please follow up with the courier service regarding my parcel please I am not getting any feedback from them, their contact center staff are very rude, the online chat agents are no help either I have resorted to HelloPeter because I have no other option, now am being told the car that had my parcels was involved in a hijacking but all this still hasn't been communicated to me properly this was through their online chat service
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Replies (2)
TFG's replyOfficial
02 Nov 2021, 10:15 Good day Keneilwe
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply02 Nov 2021, 10:15
Official
Good day Keneilwe
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
KM
Keneilwe M's updateReviewer Update
02 Nov 2021, 10:18Appreciate it...
KM
Keneilwe M's update02 Nov 2021, 10:18
Reviewer Update
Appreciate it...