Very pathetic service

I recently purchased an engagement ring on my sportscene account and it was blocked apparently for security purposes. I called forensic department and followed up. I was told that they called me and my phone went to Voicemail lite. I dont have a missed call on my call logs and I have an active voicemail account. Funny how they now "call" (no record on my side) but let 13 thousand ********** purchases go through my account and only did something after I called. I gave my ID smartcards at the store to show it's me and my account as I did not want all this happening. Now they want me to go out of my way and get to a store again to prove I'm me. Why should I run around if they are ***********. You call, you hold on long and emails are answered way late. I am realising that tfg group really just does not care at all.