NR
Natalie Rösner

1 reviews | Active since Dec 2017

24 Feb 2018, 08:25

Very fustrated customer

I have an @home account through TFG. I have never come across another company like this that will continuously harrass you early hours of the morning during the week at approx 6/6:30am including weekend, where having rude staff at the call center asking when payment will be made to the account. For the first time since I have had my account I was not able to pay by the allocated time as I have been working in rural areas where there is no signal and internet banking facilities. Once I have paid my account I will be closing it as you are treated with disrespect and a ********. The service is absolutely shocking.

0
Replies (2)
TFG
TFG's reply24 Feb 2018, 11:49
Official

Good day AfricanRondi

Thank you for your comment.

The information has been brought to our attention and will be escalated to the relevant department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

NR
Natalie Rösner's update24 Feb 2018, 12:04
Reviewer Update
Thank you for your response. I work long hours and cannot have my phone on silent so this whole week I have had four hours of sleep to be woken up to TFG continously phoning me. I have paid all the arrears up to date and still being harrassed. I will pay the monthly installment which is due the 1st of March when the time comes closer.