ZS
Zaida S
1 reviews | Active since Nov 2019
08 Jun 2021, 10:09
Very disappointed TFG
Very disappointed in the way the call centre operators conduct themselves telephonically. Major attitude and even raised her voice with me after being informed that I had just had major surgery
Helpful (0)
Replies (2)0
Replies (2)ZS
Zaida S's updateReviewer Update
08 Jun 2021, 18:53Your call centre *** called me before 8am this morning
I received calls as early as 7am in the past 2 weeks too.. I was unable to take the calls as I’ve been in post-op recovery
I explained to the lady that I’ve had major surgery in the last 4 months . At the beginning of this I told the first few people who called me that my salary was late due to the company experiencing financial problems. I also had a bad accident and was on unpaid leave.
If they checked my payment history , they would see that I paid throughout COVID lockdown very regularly. Due to an accident I have been incapacitated and was waiting on my insurance to pay out .. they’ve been dragging their heels too. I asked just to be afforded the extra two weeks till end of June and i would then settle the whole account or make arrangements.
That’s when the lady on the other end starting getting very rude. I told her I was in no condition to be having this conversation as I had had a very rough night pain-wise.
There was no empathy or compassion. Unfortunately, the world we live in requires one to have credit cards, accounts etc to be considered eligible to interact financially. Otherwise, I would not have any accounts due to this type of experiences.
I am utterly disappointed and do hope this experience will not be repeated.
I received calls as early as 7am in the past 2 weeks too.. I was unable to take the calls as I’ve been in post-op recovery
I explained to the lady that I’ve had major surgery in the last 4 months . At the beginning of this I told the first few people who called me that my salary was late due to the company experiencing financial problems. I also had a bad accident and was on unpaid leave.
If they checked my payment history , they would see that I paid throughout COVID lockdown very regularly. Due to an accident I have been incapacitated and was waiting on my insurance to pay out .. they’ve been dragging their heels too. I asked just to be afforded the extra two weeks till end of June and i would then settle the whole account or make arrangements.
That’s when the lady on the other end starting getting very rude. I told her I was in no condition to be having this conversation as I had had a very rough night pain-wise.
There was no empathy or compassion. Unfortunately, the world we live in requires one to have credit cards, accounts etc to be considered eligible to interact financially. Otherwise, I would not have any accounts due to this type of experiences.
I am utterly disappointed and do hope this experience will not be repeated.
ZS
Zaida S's update08 Jun 2021, 18:53
Reviewer Update
Your call centre *** called me before 8am this morning
I received calls as early as 7am in the past 2 weeks too.. I was unable to take the calls as I’ve been in post-op recovery
I explained to the lady that I’ve had major surgery in the last 4 months . At the beginning of this I told the first few people who called me that my salary was late due to the company experiencing financial problems. I also had a bad accident and was on unpaid leave.
If they checked my payment history , they would see that I paid throughout COVID lockdown very regularly. Due to an accident I have been incapacitated and was waiting on my insurance to pay out .. they’ve been dragging their heels too. I asked just to be afforded the extra two weeks till end of June and i would then settle the whole account or make arrangements.
That’s when the lady on the other end starting getting very rude. I told her I was in no condition to be having this conversation as I had had a very rough night pain-wise.
There was no empathy or compassion. Unfortunately, the world we live in requires one to have credit cards, accounts etc to be considered eligible to interact financially. Otherwise, I would not have any accounts due to this type of experiences.
I am utterly disappointed and do hope this experience will not be repeated.
I received calls as early as 7am in the past 2 weeks too.. I was unable to take the calls as I’ve been in post-op recovery
I explained to the lady that I’ve had major surgery in the last 4 months . At the beginning of this I told the first few people who called me that my salary was late due to the company experiencing financial problems. I also had a bad accident and was on unpaid leave.
If they checked my payment history , they would see that I paid throughout COVID lockdown very regularly. Due to an accident I have been incapacitated and was waiting on my insurance to pay out .. they’ve been dragging their heels too. I asked just to be afforded the extra two weeks till end of June and i would then settle the whole account or make arrangements.
That’s when the lady on the other end starting getting very rude. I told her I was in no condition to be having this conversation as I had had a very rough night pain-wise.
There was no empathy or compassion. Unfortunately, the world we live in requires one to have credit cards, accounts etc to be considered eligible to interact financially. Otherwise, I would not have any accounts due to this type of experiences.
I am utterly disappointed and do hope this experience will not be repeated.
TFG's replyOfficial
09 Jun 2021, 15:53Good day Zaida We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply09 Jun 2021, 15:53
Official
Good day Zaida We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team