Very disappointed – No feedback after reporting *****ulent subscriptions.

On 26 September 2025, I visited the Pan Mall branch after noticing two unauthorized magazine subscriptions (Jet Club and Tman) on my account. I never signed up for these and have never received any magazines.

The store assisted me in contacting Head Office, where I spoke to Lindelwa, who assured me that both subscriptions would be cancelled, a ***** claim filed, and a refund arranged. She also gave me a reference number (***) and said I’d receive feedback within 24–48 hours.

However, it’s now been several weeks, and despite sending a follow-up email on 8 October 2025, I’ve received no response or acknowledgment from the customer care team.

This lack of communication and accountability is very disappointing. I trusted the company to resolve the matter promptly, but the silence has left me frustrated and concerned about how *****-related complaints are handled.

I would appreciate urgent feedback and resolution to this issue.