Very disappointed

I have placed an order for two pairs of sneakers on the 22nd of January 2021. I have called customer on the 27th of January and the consultant advised me that my items have not been picked as yet and it takes 1-5 working days to pick them and because the items were on sale the order could be canceled if it wasn't picked by now. I called again today the 29th of January and I was told you its still not picked but it should have been delivered to me by now and someobe will follow up and let me know on Monday. This is really not the consultants fault as they are sitting behind a desk and not at the warehouse.

Now as a long standing customer that has placed numerous online order I know damn well how it works and how long it takes to pick dispatch and receive items. I have been checking daily on the website and the sneakers I ordered are still available in all sizes so the excuse of no stock is out the window.

I also know about different distribution centre's so that excuse is also out the window. I have never waited this long for an order to be picked and invoice out to me. The service standards over the years have dropped drastically and im really disappointed.

Please note these items where on sale and I still want them at the price I ordered them at.. I await you response to resolve my issue.