Very Disappointed

I have been a loyal client for over 20 years since I opened my Totalsports account.

Since last year May 2023, I have been asking TFG why they are adding my monthly dental plan and part of my cellphone insurance installments to my 12 month interest bearing account and charging interest.

I have always been informed everytime I call the call centre that this will be resolved and every month I receive my statement, part of the cellphone insurance and dental plan installments is deducted from my 12 month interest bearing payment plan and interest is also deducted!

I always use my 6 month interest free plan to purchase.

When will this be corrected and all the interest be refunded to me?