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Presley M
1 reviews | Active since Oct 2020
11 Mar 2022, 07:45
Very Bad Service Online
I have order 50 masks and other items via Online App. It show me that they is stock of the mask and online payment went through receiving confirmation via email from TFG.
TFG sends me an email stating order as been canceled due to they are out of stock. When I went back on the App. Ordered 50 masks again which shows me that the masks is in stock of the item.
Reason why they cancel is because they app messed up the total amount. So it's only fair I pay the price the invoice gives me not for you'll to say it's out of stock.
Very disappointed with your service
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TFG's replyOfficial
14 Mar 2022, 08:31Dear Presley Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply14 Mar 2022, 08:31
Official
Dear Presley Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team