Very bad customer service from TFG, try elswhere

Went to a American swiss to pay for a laybye which i took out at sportscene. Upon paying, with a card, I was told there is a problem and a receipt has not been printed. I was advised that the money would bounce back to my account. Waited almost two weeks and nothing had happened. When I went to the store, only then was I advised to bring my banking details so that they could follow up, did that and still nothing happened. I went back to the store and was told that the money has been located hanging somewhere unallocated and that it would be returned to me in the next 5 working days (Imagine it was first 10 working days plus now an additional 5) I was also told that I should call the customer service which would fast track my query, now calling the customer service is a nightmare as you are on hold for about 15 min then you are told that they will transfer you to the relavent department and the the phone just cuts.

Till today, I have not heard a word from anyone!!!