Very angry and disappointed with the incompetency of customer service consultants

I am very angry and disappointed with the way TFG handle my query. in September 2021 laid a complain with them in regards with my account and the insurance which were cancelled without even informing me. In 2018 I submitted forms to Jet store in Chris Hani shopping center to claim for my protection plan which I have been paying since I open an account which is more than 20 years. This issue has been going on with Edcon now my account was handed over and migrated to TFG with the unresolved issue. To my suprise I went to the shop this year to pay as per norm knowing that I also paying for my insurance only to find out that they were cancelled in May 2019 without not even informing me. I write to Hallow Peter to seek for help and TFG responded with this CS-390999 and CS-400026 were both resolved. I went to the shop today again a consultant Sifiso Msiza told me everything is still the same. Maybe I don't understand the word resolved I came back disappointed and called RCS and TFG, the two consultant talk to they both say that I must call Hollard myself and very rude in a way and gave me lot of numbers to call. I am really no longer interested with jet and their insurance anymore I just need my name to out of their system and cleared period. The lady called Niran said I claimed after my account was in arrears I also need a proof for that. Snow Mosia ***