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Raj S

1 reviews | Active since Nov 2021

12 Nov 2021, 15:14

UTTERLY DISGUSTED!!!!!!

I PURCH****D A CELLPHONE FROM YOUR STORE, WIFI WAS KEEP DISCONNECTING, SENT THE PHONE IN FOR REPAIRS, BEEN WITHOUT A PHONE FOR 3 WEEKS OF WHICH I PAID R3500 FOR, THE PHONE COMES BACK AFTER 3 WEEKS OF WHICH THE TECHNICIAN SAYS "THERE IS NO FAULT FOUND ON THE PHONE" PUT THE PHONE ON DOWNLOADED ALL MY APPS (USED ABOUT A GIG OF DATA) AND THE PHONE GIVES ME THE SAME ISSUES. PLEASE SOLVE THIS ISSUE IMMEDIATELY AS I WILL TAKE THIS UP FURTHER. I'M EXTREMELY DISAPPOINTED IN TFG OF WHICH I'VE BEEN A LOYAL CUSTOMER FOR MANY YEARS

0
Replies (2)
TFG
TFG's reply12 Nov 2021, 16:29
Official
Dear Raj Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
RS
Raj S's update16 Nov 2021, 13:23
Reviewer Update
TO DATE I HAVE RECEIVED ONE CALL FROM FOSCHINI PAVILLION, OF WHICH I'VE MISSED THE CALL AND CALLED THEM BACK, WHICH WAS AT 10AM, I CALLED BACK NOW AT 1PM AND THE LADY TELLS ME THEY DIDN'T CALL ME BACK AS I'VE SIGNED THAT I RECEIVED MY PHONE, OBVIOUSLY I SIGNED FOR RECEIVING THE PHONE, LITTLE WOULD I HAVE KNOW ITS NOT REPAIRED.
I'VE NEVER DEALT WITH MORE I'M COMPETENT SALES PEOPLE EVER IN MY LIFE.

PLEASE I HUMBLY ASK YOU TO RESOLVE MY ISSUE TODAY BY REFUNDING MY MONEY WHICH I'VE PAID A LOT FOR A PHONE THAT DOESN'T WORK.

I NEED A RESOLUTION TODAY!!!