UTTER BAD CUSTOMER SERVICE FROM MANAGEMENT

Poor communication and customer service. Purchased a phone for my daughter on the 07.08.2020. at American Swiss in Knysna. On 06.11.2020, the phone was taken to American Swiss Kenilworth Centre. My daughter was assisted by Roshana who booked in the item. Phone was booked in for C.P.A credit assessment as it was not even 3 months old. Dealt with the Area Manager, Chantal who unfortunately did not understand the C.P.A credit assessment. I then called Yasmin Roos at the Head Office who spoke to Chantal to have my paperwork amended as it was filled in incorrectly. I called Roshana again on Friday 13November to do a follow up and was told that my phone has not yet been send to Mtn repair agent. A week has gone by and the phone has not gone anywhere. I then called H/Office, spoke to Joel Jenkins at (will include all the calls) 08h28, at 0838,at 10h16,10h18,10h44,15h50, and my last call was 15h53 whereby Joel Jenkins informed me that he will get a Manager to contact me. My wait was in vain. This morning I called, spoke to Lettie Chi***ore at 08h28 and was informed that Joel is off and she will get her Manager Sandra De Klerk to call me back. Waited and called again and spoke to Norma Ntoyanto at 10h19 who informed me that Sandra said she cant deal with me as she is busy with a customer. Note....I was informed by Lettie that Sandra will call me......I just called Roshana of American Swiss, just to be informed that my phone has still not left the store. What on earth is happening?????? C.P.A credit assessment should take 10 working days of which 5 has already gone. My times and amount of times I spend on the calls to your Head Office is below. 13.11.2020 08H28/ 1:56mins, 08H38/ 27:55 mins,10H18/ 15:01mins,10H44/05:06 mins, 15H50/ 03:24 mins, 15H53/ 13:52 mins, BAD SERVICE/BAD COUMMNINICATION, UTTERLY DISGUSTED, NEEDS AN ANSWER URGENTLY OR ELSE I WILL TAKE MY MATTER TO CONSUMER PROTECTION ACT