JB
Jurrie B
1 reviews | Active since Aug 2021
06 Aug 2021, 13:09
Useless TFG Account System
Accounts with these guys are a joke, I paid it up. Just to receive a bill with charge of "Account benefits"
Then they send threatening mail about the R35.00 and bill me intrest on it.
I could not get hold of a call centre to sort it.
I just want to close this useless account.
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TFG's replyOfficial
06 Aug 2021, 17:39Dear Jurrie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply06 Aug 2021, 17:39
Official
Dear Jurrie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team