Useless service

I'm deeply disappointed in your service at Fourways mall. We stood in the queue for 10 minutes and then an additional 30 minutes at the cash register because the staff aren't completely sure what to do. There was an item on the 50% off the shelf which according to the staff was placed there by accident, there was also a buy 3 for 2 sale, which was not on the system, and not one person could figure out how to sort it out. This hasn't been the first time. I really like your group and always have a lot on offer. But my personal opinion is that you will lose a lot of customers. Even my 9-year-old daughter found today's experience unpleasant. We also recently received an email to state that the issue had been resolved and no one has contacted me yet.