Useless service at accounts for 8 years

The past 8 years I have tried to open an account with TFG but keeps being declined. When I phone they say it is because my staff account is still open. I closed my account when I resigned from the store. Afterwards everytime I apply and gets declined they say staff account still open. How many times does one have to close an account before it gets closed.

Now also being informed I have to wait 3 to 6 months after my last application before applying again. So what will happen after 3 to 6 months my staff account stil open and gets declined like the almost 10 times I previously tried to apply. Then I have to wait 3 to 6 months again agter telling close my stafd account?

It looks like I can go an use my staff account since you don't want to close it and assist me with a new account. I don't have 3 to 6 months to wait again before applying as I have a running race next month.

This is not my fault and I want it sorted out within the next 24 hours. Then I am going to go to the store use my staff account since you don't want to close it.