USELESS IN PROTECTING CUSTOMERS FROM *****

On 14 Nov I realized my card was ****** and had a *****ulent transaction on it. I immediately raised a dispute and the account was blocked. I am now expected to wait six to 8 weeks over the festive and Black Friday period to be able to use my card again. I question how my card used at a TFG 500km away at a store in Durban City Centre can be so challenging as I am sure 60 yo white males do not shop at those stores. Calling their useless ***** centre ends up in a lecture instead of having simple questions being answered. I have never purchased anything from TFG where my ID was not asked either. Business must be excellent at TFG stores to be treated like this. I now have a payment due on the account and as my balance was Zero I will most probably end up with a skipped payment profile at Credit Bureaus and I am now charged service fees as there is a balance. I do not believe that this is legal and I do not believe this person I spoke to that once everything is resolved that charges will be reversed. I already suspect that getting this done will cost more on phone calls than what it is worth