LD
Lebogang D
1 reviews | Active since Nov 2021
01 Dec 2021, 11:28
Useless customer care service
I have sent over 7emails to customer care regarding two issues. What happens to my credit in case of death and requesting statement to be emailed to me. No one seems to have answers, have been back and forth with their customer care since 05 August 2021. Do they not have an option of adding a beneficiary, who knows? so does this mean we forefeit our credit balance?
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TFG's replyOfficial
01 Dec 2021, 11:37 Dear Lebogang Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply01 Dec 2021, 11:37
Official
Dear Lebogang Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team