Useless accounts department.

I paid my bill with an incorrect ref. I have been trying to correct this and have my payment allocated to my account, but to no success.

I have sent the proof of payment to the following accounts supervisors:

Natalie Petrus Gwynith Reagan As well as the "payments" email adress.

ABSOLUTELY none of them have bothered to call or respond.

The agents answering the phones are completely useless, one "Natasha" promised to call back, she never did, neither did her supervisor.

They are seemingly not helping me as this allows my account to keep gaining interest and penalties.

I AM STILL WAITING TO GET HELP!!!!!